AWIPRISES SPORTS (PVT) LTD
Introduction and Scope of Return Policy
This Return Policy governs the conditions under which AWIPRISES SPORTS (PVT) LTD, hereinafter referred to as “the Company,” may accept return requests relating to goods manufactured and supplied to its clients. The Company operates as a custom apparel manufacturer serving international B2B clients. As such, all products are manufactured specifically according to client-provided specifications, branding requirements, size charts, and customization instructions.
This Policy applies exclusively to bulk production orders and does not apply to sample development unless otherwise agreed in writing. Due to the customized and non-resalable nature of manufactured garments, returns are strictly regulated and limited to circumstances involving verified material manufacturing defects.
The purpose of this Policy is to establish a structured and fair mechanism for addressing genuine production-related issues while preventing misuse of return claims arising from subjective dissatisfaction, resale complications, or client-side specification errors.
By placing an order with the Company, the Client acknowledges understanding that custom-manufactured goods differ fundamentally from retail ready-stock items and therefore are not eligible for general return or exchange rights except as expressly provided herein.
Custom Manufacturing and Non-Resalable Nature of Goods
All garments produced by AWIPRISES SPORTS (PVT) LTD are custom-manufactured based on the Client’s approved designs, logos, branding placement, measurement specifications, packaging instructions, and fabric selection. Once production commences, materials are cut, dyed, stitched, and finished specifically under the Client’s brand identity.
Due to this customization, finished goods cannot be resold, rebranded, or repurposed for alternative commercial use without substantial financial loss. For this reason, general return rights applicable to retail consumer goods do not apply to orders manufactured under private-label or custom production agreements.
The Client acknowledges that placing a bulk order constitutes commitment to production under their own specifications and assumes responsibility for design approvals and technical confirmations. The Company shall not accept returns based on market demand fluctuation, resale challenges, or change in business strategy after production completion.
This clause reinforces the commercial principle that custom production is executed exclusively for the contracting Client and therefore carries limited eligibility for reversal once manufacturing is completed.
Eligibility for Return Claims
Return requests shall only be considered in cases involving verified major manufacturing defects that materially affect the structural integrity, usability, or compliance of the garments. A major manufacturing defect is defined as a production error directly attributable to Company workmanship that significantly deviates from the approved sample or confirmed technical specifications.
Examples of potentially eligible defects may include severe stitching failure across substantial portions of the batch, incorrect branding placement inconsistent with approved mockups, or substantial deviation from approved size charts beyond accepted industry tolerance.
Minor issues such as isolated loose threads, minimal shade variation, acceptable measurement tolerance differences, or minor finishing inconsistencies shall not qualify as major manufacturing defects.
The Company reserves the right to determine whether a defect meets the threshold of material deviation following internal inspection and review. Only defects verified through documented evidence and technical comparison with approved production references shall be considered eligible for return or corrective resolution.
Non-Returnable Conditions
The following conditions shall not qualify for return, replacement, or compensation under this Policy. First, minor measurement differences within accepted industry tolerance levels, generally ranging within commercially reasonable margins depending on garment type and fabric behavior, shall not be considered defects.
Second, slight color variations resulting from dye lot characteristics, fabric absorption behavior, lighting differences, or digital display inconsistencies shall not constitute manufacturing fault. The Client acknowledges that perfect shade replication across batches is subject to inherent textile variables.
Third, discrepancies arising from inaccurate or incomplete size charts, artwork files, logo positioning instructions, or specification documents provided by the Client shall remain the responsibility of the Client. Production is executed strictly according to approved documentation.
Fourth, damage occurring during shipping transit after risk transfer to the Client shall not be categorized as manufacturing defect. Such claims must be directed toward the logistics provider where applicable.
These exclusions are designed to differentiate genuine manufacturing faults from subjective dissatisfaction or external factors beyond the Company’s production responsibility.
Claim Submission Timeline
Any return or defect claim must be formally submitted within seven calendar days from the date of delivery as confirmed by shipment tracking records. Claims submitted beyond this timeframe may not be considered valid, as garments are assumed to have been accepted in satisfactory condition upon receipt.
The Client is responsible for conducting a reasonable inspection of goods immediately upon delivery. This inspection should include verification of quantity, size distribution, branding placement, and general construction quality in accordance with approved production references.
Failure to notify the Company within the specified claim period shall constitute acceptance of goods in their delivered condition. The timeline requirement ensures that potential issues are identified promptly while production records, batch references, and internal documentation remain available for verification.
This structured claim window prevents delayed disputes arising from resale handling, secondary storage damage, or post-delivery alterations.
Evidence and Documentation Requirement
All claims must be supported by clear and verifiable documentation. The Client shall provide high-resolution photographs and, where applicable, video recordings clearly demonstrating the alleged defect. Documentation must include close-up images of the issue as well as overall batch context to determine scope.
The Client must also reference the specific production batch, style code, quantity affected, and comparison with the approved sample or technical specification. General dissatisfaction statements without measurable evidence shall not constitute valid claims.
If requested, the Company may require a limited quantity of defective pieces to be returned for physical inspection before approving corrective action.
This documentation requirement ensures objective evaluation and prevents misuse of return claims without substantiated proof of material manufacturing fault.
Inspection and Verification Process
Upon receipt of a formal claim and supporting documentation, the Company shall initiate an internal technical review process. This may involve consultation with production supervisors, quality control personnel, and examination of approved pre-production samples and technical files.
The verification process aims to determine whether the issue arose from manufacturing deviation or external factors such as misuse, improper storage, transit handling, or inaccurate client-provided specifications.
The Company reserves reasonable time to complete this investigation. During this review period, the Client shall not dispose of or alter the affected goods unless authorized in writing.
Only after internal verification confirms a material manufacturing defect shall the claim proceed to resolution stage. This structured process ensures fairness, technical accuracy, and professional dispute handling.
Resolution Options and Corrective Measures
Where a verified manufacturing defect is confirmed, the Company may offer one of the following corrective solutions, depending on severity and commercial practicality: repair of affected items, replacement production of defective units, partial credit adjustment against future orders, or mutually agreed compensation arrangement.
The choice of corrective measure shall be determined by the Company in consultation with the Client, based on the scale of defect and operational feasibility. Monetary refunds shall be considered only in exceptional circumstances where repair or replacement is impractical.
Corrective actions shall be proportionate to the quantity confirmed as defective and shall not extend beyond the scope of verified issues.
The objective of this clause is to provide structured resolution while maintaining commercial balance and preventing disproportionate liability.
Replacement Production Timeline
In cases where replacement production is approved, the Company shall schedule corrective manufacturing on a priority basis subject to existing operational commitments. Estimated timelines shall be communicated transparently to the Client.
Replacement lead time may vary depending on fabric availability, customization complexity, and production scheduling capacity.
The Company shall not be liable for delays in replacement production caused by raw material shortages, customs clearance procedures, or force majeure circumstances.
This clause ensures that corrective measures are handled professionally without compromising ongoing production stability.
Return Shipping Responsibility
If physical return of defective goods is required for inspection or corrective processing, shipping responsibility shall be determined based on verification outcome.
Where a defect is confirmed as manufacturing fault, the Company may bear reasonable return freight costs. If the claim is rejected following inspection, the Client shall remain responsible for shipping expenses incurred.
Return shipments must be authorized in writing prior to dispatch. Unauthorized returns may be refused or held at the Client’s expense.
This provision ensures clarity in freight allocation and prevents unnecessary logistical complications.
Production Quantity Tolerance and Claims
As stated in the Company’s commercial terms, bulk production quantity may vary within plus or minus three percent due to manufacturing efficiency standards.
Such variation shall not constitute shortage or overproduction claim. The Client agrees to accept and settle invoice amounts based on actual delivered quantity within the accepted tolerance range.
Claims based solely on minor quantity variance within this range shall not qualify for compensation or corrective action.
This clause aligns return policy with global garment manufacturing norms.
Transit Damage and Carrier Liability
Once goods are dispatched and risk transfer has occurred, the Company shall not be liable for damage arising during transportation unless otherwise agreed in writing under specific delivery arrangements.
Transit-related damage claims must be filed directly with the logistics provider in accordance with their claim procedures.
The Client is encouraged to inspect external packaging upon delivery and report visible transit damage immediately to the courier representative.
This clause distinguishes manufacturing responsibility from carrier-related risk.
Limitation of Liability in Return Cases
Under no circumstances shall the Company’s total liability in relation to a return claim exceed the invoiced value of the specific defective goods confirmed through verification.
The Company shall not be liable for indirect losses, resale loss, business interruption, reputational damage, or lost profits arising from alleged defects.
Liability shall remain strictly limited to verified production-related deviation directly attributable to Company workmanship.
This limitation ensures proportional risk allocation consistent with international B2B manufacturing practice.
Refund Restrictions and Exceptional Circumstances
Refunds shall not be considered standard remedy due to the custom-manufactured nature of goods. Replacement or repair shall remain primary corrective options.
Only in rare circumstances where production error renders goods unusable and replacement is commercially impractical may partial or full refund be considered at Company discretion.
Refund decisions shall follow documented internal review and shall not create precedent for future claims.
This clause reinforces controlled financial exposure.
Disposal and Storage Rights
If defective goods are authorized for disposal following claim approval, written confirmation from the Company must be obtained prior to destruction.
If the Client refuses approved corrective resolution or fails to cooperate during inspection, the Company reserves the right to close the claim file.
Where returned goods remain unclaimed or unpaid beyond reasonable time, storage or disposal measures may be implemented in accordance with applicable commercial law.
This protects operational and warehouse management stability.
Governing Law and Dispute Resolution
This Return Policy shall be governed by the laws of the Islamic Republic of Pakistan. Any dispute arising in connection with return claims shall first be addressed through mutual negotiation in good faith.
If resolution cannot be achieved amicably, disputes shall fall under the jurisdiction of competent courts within Pakistan unless otherwise agreed through formal arbitration arrangement.
This clause provides legal clarity while encouraging cooperative resolution.
Return Team Contact Information
All return or defect-related communication must be directed exclusively to the Company’s designated Return Review Department.
Clients may contact the Return Team via email at:
return@awiprises.com
Return claims submitted through unofficial communication channels may experience processing delays. All correspondence should include order reference number, batch details, and supporting documentation to ensure efficient review.
This centralized communication structure ensures professional handling and documentation of all return-related matters.
